WhatsApp is delaying knowledge safety updates because of the confusion with sharing Fb knowledge.
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“We have heard from so many people how much confusion there is about our latest update. There has been a lot of misinformation that has been cause for concern and we want to help everyone understand our principles and facts,” WhatsApp said on a blog post about the Weekend.
The updates are specifically related to features that allow users to send messages and interact with businesses via WhatsApp. Last year, Facebook announced that companies using WhatsApp could store and manage their chats with customers using Facebook’s “secure hosting infrastructure”.
As part of this, a company can see the content of the message between itself and a user and use that information for its own marketing purposes, including advertising on Facebook.
Starting February 8th, WhatsApp should ask users to accept updated terms in order to continue using the app. But Facebook said it is now pushing back the date so people can review and accept the terms. No one will have their account suspended or deleted on February 8, Facebook added. People will have the “gradual” opportunity to review the policy “at their own pace” before the new business options become available on May 15th.
The privacy updates caused “confusion,” said WhatsApp. By this many users meant that the app would share more data, including messages, with Facebook.
However, the content of messages cannot be viewed by WhatsApp or Facebook. That’s because they’re encrypted. That won’t change.
However, users worried about their privacy looked to rival messaging apps Signal and Telegram. These two apps market themselves as privacy-conscious, and both reported increasing downloads.
On Saturday, Signal suffered an outage due to an influx of users. Signal said it “added new servers and additional capacity at a record pace” “last week,” and the app went back online on Sunday.